Shipping and Tracking
How much does shipping cost?
We are pleased to offer FREE worldwide shipping. Rest assured, there are no hidden costs or duties involved in your order.
What's the shipping time?
Due to increased demand, shipping may take longer than usual as our warehouses and shipping partners experience delays. On average, you can expect your order to arrive within 8-15 days. We ensure you that we're doing everything possible to have your order delivered as soon as possible. Our customer service team will be happy to assist you in any case. We would like to remind you that PetsDream™ offers a 30-day satisfaction guarantee starting from the day of delivery.
Can I track my order?
Yes, you will receive a new email with your tracking number within a few days after making your purchase. If you can't find the email in your inbox, make sure to check your spam folder! You can also fill in your order or tracking number on the Track Your Order page to find out more about the shipping of your order.
Where do you ship from?
The location of our shipping depends on your specific location. We have warehouses in East Asia, Central Europe, and the USA to serve you efficiently.
Order and Product Details
What is the Anxiety Relieving Pet Bed made of?
Our anxiety relieving pet bed is made of antibacterial faux fur, eco-friendly cotton, and durable nylon. These materials provide a comfortable and hygienic place for your beloved furry friend to sleep.
How can I wash the bed?
Our bed can be fully machine washed. Just place it in the machine at a temperature of 30°C (86°F), hang it to dry, and your bed will be as good as new. Alternatively, you can choose to hand wash it by rinsing the bed under running water with soap.
How does the bed reach its full size?
Our beds are carefully vacuum packed. We recommend shaking the bed and letting it stand for at least 24 hours before allowing your beloved furry friend to use it.
Which bed size fits best for my dog?
Please refer to our size chart here. In case of doubt, we recommend choosing one size larger.
My product is damaged. What can I do?
Please contact our customer support at supportpetsdream@gmail.com or via the link here. Provide a photo of the defective product. Our team will reach out to the manufacturer to obtain a product replacement.
What payment methods do you accept?
Вы можете оплатить заказ, используя VISA, Maestro, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay или UnionPay.
What payment methods do you accept?
Вы можете оплатить заказ, используя VISA, Maestro, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay или UnionPay.
Returns and Refunds
Can I return my package?
Absolutely! We offer a 30-day satisfaction guarantee. Please visit our return and refund policy here for more detailed information.
How does the 30-day Satisfaction Guarantee work?
We will accept your return if the package is returned within 30 days of receiving it. Important note: Our 30-day return policy only begins once your mail has been successfully delivered to the address provided.
I wrote to Customer Service and haven't received a reply. What can I do?
Our team is committed to helping you promptly. To speed up the processing of your request, please ensure that you have provided the correct contact information and check your spam or junk folder for our response.
Our pet-loving customer service is available to you 24/7.
Contact us at supportpetsdream@gmail.com or via the link here and our team will endeavor to get back to you today.